Refund policy

WHAT IS YOUR RETURNS POLICY?

We are happy to issue a refund for unused and unmarked goods in their original packaging. All items must be returned with the sales invoice within 28 days of the purchase date.

If you are an EU consumer, you have the right to withdraw from your purchase within 14 days of receiving your goods, without giving any reason. To exercise this right, please contact us at shop@tryb.co.uk within 14 days of delivery. We will process your refund within 14 days of receiving the returned goods.

We will offer a full refund if the goods that we supplied to you are found to be defective in any way.

Unfortunately, we are unable to exchange items. Please return your original item for a refund and submit a new order.

Due to health and hygiene reasons, no refunds are available on pierced earrings.  We also cannot accept the exchange or refund of necklace and earring sets.

Due to health reasons, no refunds are available on any Food Hall items. We also cannot accept the exchange of any Food Hall items. 

Please note that under EU Directive 2011/83/EU, the right of withdrawal does not apply to sealed goods which are not suitable for return due to health protection or hygiene reasons (including pierced earrings), or to food and perishable items.

Please telephone and ask to speak with our Gift Shop Mail Ordering Department on (+44 (0) 131 555 8800, Mon-Fri 10.30am-5pm) or email shop@tryb.co.uk for further information.

All items must be returned to the address below.

The Gift Shop
The Royal Yacht Britannia
Ocean Drive
Leith
Edinburgh
EH6 6JJ

Please remember that the returned goods are your responsibility until they reach us. For your own protection, we recommend that you use a delivery service that offers insurance cover. Return postage will be at your own cost, unless the item is faulty.

HOW LONG DOES IT TAKE FOR REFUNDS TO BE PROCESSED?

We aim to process refunds within two working days from the date of our receipt of the returned item.

CAN I SPEAK TO A MEMBER OF YOUR TEAM?

If you require any assistance, please email us at shop@tryb.co.uk. We will endeavour to reply within two working days.